"Our organization has worked with @Work Solutions for
over 10 years. Throughout our experience, @ Work has been responsive to all of
our project needs. Their expertise has allowed us to build well beyond our
original scope and vision. Their staff is knowledgeable, easy to work with, and
dedicated to making a great project. After more than a decade of experience, we
gladly continue to contract with them without reservation. When other agencies
are looking for a provider for data needs, we recommend @Work Solutions."
CHIP (Central Indiana Coalition for Homelessness and Intervention and Prevention)
CHIP (Central Indiana Coalition for Homelessness and Intervention and Prevention)
Our Clients Include
Even the most powerful software is of limited use without a comprehensive implementation plan and full support for administrators and front-line staff. The workforce professionals of @Work are there with you every step of the way, to make sure that the system not only works well, but works well for you. This ongoing support relationship is integral to the @Work solution. We provide:
• Setup and customization of all pick lists, data entry edit checks, and criteria for automated eligibility determination;
• Initial setup of agency/service provider data and service offerings, as well as training and assistance with maintaining this information;
• Ongoing consultation to ensure that all setup data and customization makes sense for end-users and fits into a coherent business plan and service delivery strategy;
• Comprehensive train-the-trainer sessions that go beyond system navigation, to address how to use the system to reinforce best practices in case management, and to maintain clear lines of communication and accountability among staff and management, and between agencies;
• Help desk support via phone and email for technical issues and assistance with making the most of the tools provided by the system;
• Facilitation of user groups that meet regularly to address issues, share ideas with each other and the @Work team, and guide continuing enhancements to the system; and
• Comprehensive online and printed documentation on all facets of the software and the @Work solution.
• Setup and customization of all pick lists, data entry edit checks, and criteria for automated eligibility determination;
• Initial setup of agency/service provider data and service offerings, as well as training and assistance with maintaining this information;
• Ongoing consultation to ensure that all setup data and customization makes sense for end-users and fits into a coherent business plan and service delivery strategy;
• Comprehensive train-the-trainer sessions that go beyond system navigation, to address how to use the system to reinforce best practices in case management, and to maintain clear lines of communication and accountability among staff and management, and between agencies;
• Help desk support via phone and email for technical issues and assistance with making the most of the tools provided by the system;
• Facilitation of user groups that meet regularly to address issues, share ideas with each other and the @Work team, and guide continuing enhancements to the system; and
• Comprehensive online and printed documentation on all facets of the software and the @Work solution.
Our Service Philosophy
- KentuckianaWorks (Greater Louisville's Workforce Investment Board)
- Kentuckiana College Access Center (KCAC)
- CANI of Allen Co., IN
- The Salvation Army, New Albany IN
- EmployIndy (Indianapolis/Marion Co., IN Workforce Board)
- Northwest Assistance Ministries Houston TX
- CHIP (Central Indiana Coalition for Homelessness Intervention and Prevention)
- Indiana Housing and Community Development Authority (IHCDA)
- Northwest Indiana Workforce Board
- West Central Indiana Region 4 Workforce Board
- WorkOne Southwest Indiana Workforce Board
